Privacy Policy

Our Commitment to Your Privacy

At BlueAxis Seguin Pool Care, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or visit our website. We only collect information necessary to provide you with excellent pool care services.

Information We Collect

We collect information that you provide directly to us, including:

• Your name, address, phone number, and email address
• Service address if different from billing address
• Payment information for billing purposes
• Property access information like gate codes and special instructions
• Details about your pool equipment and service history
• Communication preferences and feedback

We may also collect information automatically through our website, such as your IP address, browser type, and pages visited, to improve your experience.

How We Use Your Information

We use the information we collect to:

• Schedule and perform pool cleaning and maintenance services
• Process payments and maintain billing records
• Communicate with you about your service, appointments, and account
• Send service reminders and seasonal maintenance recommendations
• Respond to your questions and provide customer support
• Improve our services and website functionality
• Comply with legal obligations and protect our business interests

Information Sharing

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in these limited circumstances:

• With service providers who help us operate our business, such as payment processors and scheduling software
• When required by law, such as to comply with a subpoena or legal process
• To protect our rights, property, or safety, or that of our customers or others
• In connection with a business transfer, such as a merger or sale of assets

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. This includes secure storage of records, encrypted payment processing, and limiting employee access to customer information on a need-to-know basis.

While we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but will notify you promptly if we become aware of any breach affecting your data.

Your Privacy Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your information, subject to our legal obligations
• Opt out of marketing communications at any time
• Ask questions about how we handle your information

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable timeframe.

Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser, though disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page with a new effective date. Your continued use of our services after changes are posted means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us: